Do products ever sell out?
No, products will always be in stock to ensure reliability to customers and businesses.
How long will shipping take?
Please allow 1-3 business days to process and ship your order and typically another 1-5 business days to deliver once the order is shipped.
What are your shipping rates?
Domestic: $9.90 smaller orders & $14.90 for bigger orders (very large orders will be higher depending on weight)
I need to cancel/make changes to my order what should i do?
Please email our support team at support@blanksbythirteenstudios.com and make sure to include your name and order #.
How long until I get an email response?
We typically respond within 24 hours. Please note we are closed on weekends.
How can i access wholesale pricing?
Please apply for a wholesale account by scrolling to the bottom of the website and clicking the ‘wholesale application’ link or visit wholesale.blanksbythirteen.com
How can i access my wholesale account?
Visit wholesale.blanksbythirteen.com and log into your account. If your having trouble please email our wholesale department at wholesale@blanksbythirteenstudios.com
I’m unsure about a size/have a fit question. How do I find this information?
Please locate the size chart in the desired product's description. If your confused try measuring a similar product you have at home to get a better idea on the measurements.
Which payment methods do you accept?
We accept visa, mastercard, amex, discover, diners club, shop pay, paypal, amazon pay, met pay, google pay, and apple pay.
What is your online return policy?
We allow returns/exchanges for store credit only as long as the product is in its original condition and the return is initiated within 30 days of arriving. Please read our return policy which can be found at the bottom of our website for more info. Click here to start a return/exhcange.
Do you ship worldwide?
Yes
Will I have to pay additional duties/taxes if i'm ordering outside of the USA?
No, duties and taxes are included in the shipping cost ensuring a smooth and fast delivery process with no hidden fees.
How can I track my order?
You should receive an email with a tracking number once your order ships within 3 business days. you can track your order using the tracking number link on the email.
Who can I contact if I have more questions?
support@blanksbythirteenstudios.com
